Refund and Returns Policy
Return Policy
At CarbonFiberLine, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order.
To be eligible for a return:
The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase or order confirmation must be provided.
Customized, cut-to-size, or special-order products are generally not eligible for return unless they are defective.
Please note that return shipping costs are the responsibility of the buyer unless the return is due to our error.
How to Request a Return
Before returning any product, please contact us first for authorization.
Email: info@carbonfiberline.com
Phone: +86 571 8609 8806 (Office)
If your return request is approved, we will provide instructions on how and where to send the returned products.
Returns sent without prior authorization will not be accepted.
Return Address
Hangzhou Impact New Materials Co., Ltd.
No. 7, Jianghui Road,
Changhe Street, Binjiang District,
Hangzhou, Zhejiang, China
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon arrival.
If you receive:
A damaged product
A defective product
An incorrect item
Missing items
Please contact us within 3 days of delivery at:
Email: info@carbonfiberline.com
Phone: +86 571 8609 8806
To help us evaluate the issue, please provide:
Order number
Clear photos of the packaging
Clear photos or videos showing the defect or damage
After reviewing the information, CarbonFiberLine may, at its discretion, provide one of the following remedies:
Product replacement
Product repair (if applicable)
Partial refund
Full refund
Non-Returnable Items
The following products are generally non-returnable:
Customized carbon fiber fabrics
Cut-to-size materials
Special-order products
Clearance or discounted items
Samples and test materials
If you are unsure whether your product qualifies for return, please contact us before placing your order.
Refunds
Once we receive and inspect the returned item(s), we will notify you regarding the approval status of your refund.
If approved, the refund will be processed to the original payment method used for the purchase.
Typical refund processing times:
PayPal: 3–7 business days
Credit Card: 5–15 business days (depending on the issuing bank)
Bank Transfer: 3–10 business days
Please note that original shipping charges and any customs duties, taxes, or import fees are generally non-refundable.
Contact Information
Hangzhou Impact New Materials Co., Ltd.
Email: info@carbonfiberline.com
Phone: +86 571 8609 8806 (Office)
Address: No. 7, Jianghui Road, Changhe Street, Binjiang District, Hangzhou, Zhejiang, China