Privacy Policy

Introduction

Hangzhou Impact New Materials Co., Ltd. (“CarbonFiberLine”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website CarbonFiberLine.com, place orders, request quotations, subscribe to our newsletter, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

Personal Information You Provide

We may collect the following information:

  • Full name

  • Company name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Country and region

  • Order information

  • Payment-related information

  • Inquiry and quotation request details

  • Customer support communications

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Referral URLs

  • Pages viewed

  • Visit duration

  • Website interaction data

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance

  • Remember user preferences

  • Analyze visitor behavior

  • Measure marketing effectiveness

  • Deliver personalized content and advertisements

You may disable cookies through your browser settings, although some website features may not function properly.

How We Use Your Information

We use your information to:

  • Process orders

  • Deliver products and services

  • Respond to inquiries

  • Provide quotations

  • Manage customer accounts

  • Improve website performance

  • Conduct analytics

  • Prevent fraud

  • Comply with legal obligations

  • Send marketing communications (where permitted)

Marketing Communications

With your consent, we may send:

  • Product updates

  • Industry news

  • Promotional offers

  • Technical resources

  • Company announcements

You may unsubscribe at any time using the unsubscribe link included in our emails.

Payment Information

Payments may be processed through trusted third-party payment providers such as:

  • PayPal

  • Stripe

  • Bank Transfer Services

CarbonFiberLine does not store complete credit card information on its servers.

Payment information is handled according to the security standards of the payment provider.

Sharing of Information

We do not sell your personal information.

We may share information with trusted third parties including:

Logistics Providers

  • DHL

  • FedEx

  • UPS

  • TNT

  • Freight Forwarders

Payment Providers

  • PayPal

  • Stripe

  • Banking Institutions

Technology Service Providers

  • Website Hosting Providers

  • Analytics Providers

  • CRM Systems

  • Email Marketing Platforms

These third parties only receive information necessary to perform their services.

Google Analytics and Advertising

We may use:

  • Google Analytics

  • Google Ads

  • Google Tag Manager

  • Meta Pixel (Facebook Pixel)

These services may collect information about your interactions with our website to help us understand visitor behavior and improve marketing effectiveness.

You may opt out through your browser settings or applicable advertising preference tools.

Data Security

We implement commercially reasonable security measures to protect your personal information.

These measures include:

  • SSL encryption

  • Secure hosting infrastructure

  • Access controls

  • Regular security monitoring

However, no method of transmission over the Internet can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill business purposes

  • Maintain customer records

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

When information is no longer required, it will be securely deleted or anonymized.

International Data Transfers

Because we serve customers worldwide, your information may be processed or stored in countries outside your country of residence.

By using our website, you consent to such transfers where permitted by applicable law.

Your Rights

Depending on your location, you may have rights including:

Right to Access

Request information about personal data we hold about you.

Right to Correction

Request correction of inaccurate information.

Right to Deletion

Request deletion of your personal information where legally permitted.

Right to Restrict Processing

Request limitations on how we process your data.

Right to Data Portability

Request a copy of your personal information in a portable format.

Right to Withdraw Consent

Withdraw previously granted consent for marketing communications.

To exercise any of these rights, please contact us.

Children’s Privacy

Our products and services are intended for business and industrial customers.

We do not knowingly collect personal information from individuals under the age of 16.

If we become aware that such information has been collected, we will take appropriate steps to delete it.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites.

We encourage users to review the privacy policies of those websites separately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any updates will be posted on this page with a revised “Last Updated” date.

Continued use of our website constitutes acceptance of any revised Privacy Policy.

Contact Information

Hangzhou Impact New Materials Co., Ltd.

Website:
https://www.carbonfiberline.com

Email:
info@carbonfiberline.com

Phone:
+86 571 8609 8806 (Office)

Address:
No. 7, Jianghui Road,
Changhe Street,
Binjiang District,
Hangzhou,
Zhejiang,
China

If you have any questions regarding this Privacy Policy or your personal information, please contact us using the information above.